NeoGate TA FAQ

Find answers to the most commonly asked questions about NeoGate TA.
About Login
Q1. How to obtain the IP address of NeoGate TA (FXS/FXO)?
A. The NeoGate TA attempts to contact a DHCP server in your network to obtain valid network settings (e.g., the IP address, subnet mask, default gateway address and DNS address) by default. </br><font color="#FF0000">Please enable DHCP Server in your network to obtain the NeoGate IP address. </font>
Q2. How to check NeoGate TA FXS/FXO gateway’s IP address?
A.1. Download a DeviceFound tool from Yeastar website: <a href="http://www.yeastar.com/download/FindTA.rar" style="color:#00a0e3;">FindTA.rar</a> </br>2. Run the DeviceFound.exe software. </br>3. The detected NeoGate TA devices in the local network will appear in the window. </br>4. Find the IP address of NeoGate TA by the device's MAC address or SN. <img src="http://www.yeastar.com/images/DeviceFound.png" > </br>For NeoGate TA FXS gateway, you can also use the analog phone which is connected to NeoGate TA FXS port to check the IP address. </br>1. Pick up the analog phone, then access the voice menu prompt by dialing "***". </br>2. Dial "1" to check the IP address. </br>3. Dial "2" for web access address.
Q3. What’s the default user name and password of NeoGate?
A. User name: admin </br>Password: password
About FXS/FXO Port
Q1. Does NeoGate TA gateway support the T.38 fax?
A.NeoGate TA FXS gateway supports T.38 FAX .It allows fax transmission over IP network. </br>NeoGate TA FXO gateway does not support T.38 FAX.
Q2. Does NeoGate TA support message waiting indicator (MWI)?
A. NeoGate TA gateway supports sending FSK, Neon or polarity reversal signal to an analog phone to light up the MWI upon receiving a voicemail.
Q3. Can all the FXS ports on the gateway be registered to the same VoIP Server?
A. Yes, you can configure one VoIP Server template and apply it to all the FXS ports.
Q4. Does NeoGate TA FXS gateway support line reverse polarity?
A. Yes, you can enable polarity for the FXS port. A polarity signal is required on some systems for reverse polarity billing. Once receiving the signal, the system starts to bill.
About Calls
Q1. Can I use the # key as send key on analog phone which is connected to NeoGate FXS gateway?
A. Yes, you can enable or disable this feature on NeoGate TA Web interface (Gateway->Gateway Settings-> General Preferences).
Q2. How to make internal calls between analog phones connected to the same NeoGate TA FXS gateway?
A. Achieve it by simply pressing the "Internal Call Extra" feature code (default *99) + the FXS port number on the phone. </br><font color="#FF0000">Note: you need to add digit 0 before the FXS port number if the port number is from 1 to 9.</font> </br>For example, to make a call from the phone which is connected to NeoGate TA FXS port 1 to another phone which is connected to FXS port2, you need to dial *9902 on the phone. </br>The user connected to port 16 can be reached by dialing *9916 on the phone.
Q3. Can I adjust the call volume?
A. Yes. You can adjust the call volume for the FXS/FXO port. Go to the FXS/FXO edit page and find the volume settings. The option </br> "RxGain" for receive volume, and "TxGain" for transmit volume. Increasing the RxGain value means that the internal party hears a bigger voice. Increasing the TxGain value means that the external party hears a bigger voice.
About Interoperability (NeoGate TA FXS Gateway)
Q1. How to connect NeoGate TA FXS Gateway and MyPBX?
A. Please check this configuration<a href="http://www.yeastar.com/download/How_to_Connect_MyPBX_to_NeoGate_TA_FXS_Gateway_en.pdf" style="color:#00a0e3;" target="blank"> guide</a>.
Q2. How to connect NeoGate TA FXS Gateway and 3CX Phone system?
A. Please check this configuration <a href="http://www.yeastar.com/download/How_to_Connect_3CX_Phone_System_to_NeoGate_TA_FXS_Gateway_en.pdf" style="color:#00a0e3;" target="blank">guide</a>.
Q3. How to connect NeoGate TA FXS Gateway and Elastix?
A. Please check this configuration<a href="http://www.yeastar.com/download/How_to_Connect_Elastix_to_NeoGate_TA_FXS_Gateway_en.pdf" style="color:#00a0e3;" target="blank"> guide</a>.
Q4. How to connect NeoGate TA FXS Gateway and Trixbox?
A.Please check this configuration<a href="http://www.yeastar.com/download/How_to_Connect_Trixbox_to_NeoGate_TA_FXS_Gateway_en.pdf" style="color:#00a0e3;" target="blank"> guide</a>.
Q5. How to configure Skype for Business on NeoGate TA FXS gateway?
A. Please check this configuration<a href="http://www.yeastar.com/download/How_to_Connect_NeoGate_TA_FXS_Gateway_to_Skype_en.pdf" style="color:#00a0e3;" target="blank"> guide</a>.
Q6. How to connect NeoGate TA FXS Gateway and Cisco Unified CallManager?
A. Please check this configuration<a href="http://www.yeastar.com/download/How_to_Connect_Cisco_Unified_CallManager_to_NeoGate_TA_FXS_Gateway_en.pdf" style="color:#00a0e3"; target="blank"> guide</a>.
About Interoperability (NeoGate TA FXO Gateway)
Q1. How to connect NeoGate TA FXO Gateway and MyPBX?
A. Please check this configuration<a href="http://www.yeastar.com/download/How_to_Connect_MyPBX_to_TA_FXO_Gateway_en.pdf" style="color:#00a0e3;" target="blank"> guide</a>.
Q2. How to connect NeoGate TA FXO Gateway and Elastix?
A. Please check this configuration<a href="http://www.yeastar.com/download/How_to_Connect_Elastix_to_TA_FXO_Gateway_en.pdf" style="color:#00a0e3;" target="blank"> guide</a>.
Q3. How to connect NeoGate TA FXO Gateway and 3CX Phone System?
A. Please check this configuration<a href="http://www.yeastar.com/download/How_to_Connect_3CX_Phone_System_to_TA_FXO_Gateway_en.pdf" style="color:#00a0e3;"> guide</a>.
Q4. How to connect NeoGate TA FXO Gateway and Cisco Unified Call Manager?
A. Please check this configuration<a href="http://www.yeastar.com/download/How_to_Connect_Cisco_Unified_CallManager_to_TA_FXO_Gateway_en.pdf" style="color:#00a0e3;" target="blank"> guide</a>.
About Prompt
Q1. How to change the system prompt?
A. The configuration guide is <a href="http://www.yeastar.com/download/How to Update System Prompt.pdf" style="color:#00a0e3;" target="blank">here</a>.
Q2. How to customize a sound file for NeoGate?
A. The configuration guide is <a href="http://www.yeastar.com/download/How_to_Customize_a_Voice_Prompt_File_for_NeoGate.pdf" style="color:#00a0e3;" target="blank">here</a>.
About Network
Q1.Can I change the device's IP address by an analog phone?
A. Yes, enter the voice menu and operate following by the prompt. </br>Enter Voice menu: press *** on the phone which is connected to NeoGate TA.
Q2. Which type of VPN is supported on NeoGate TA and how to configure it?
A. NeoGate TA supports OpenVPN. Please check the <a href="http://www.yeastar.com/download/How_to_Use_OpenVPN_on_NeoGate.pdf" style="color:#00a0e3;">how-to guide</a>.
Others
Q1. What voice compression does NeoGate TA support?
A. NeoGate TA supports the following codecs: G711 (u-law, a-law), GSM, G722, G723, G726, G729A, ADPCM
Q2.What types of applications are VoIP gateways used for?
A. Dozens. The three most common applications include: </br>1) PSTN connectivity for your VoIP phone system </br> Connecting traditional telephones to your VoIP phone system </br> VoIP connectivity for your traditional PBX system
Q3. Does your gateway have any tool to debug?
A. Yes, our gateway has system logs and a packet tool on the Web to help you debug the gateway in real time. </br>Moreover, you can debug the device via SSH. You need to enable SSH on "Service" Page first.
Copyright 2006-2015 Yeastar Information Technology Co., Ltd.
Contacts| Disclaimer| Privacy| Legal