NeoGate TG FAQ

Find answers to the most commonly asked questions about NeoGate TG.
About Login
Q1. What is the default IP address of NeoGate TG?
A. The default IP address is 192.168.5.150.
Q2.What's the default user name and password of NeoGate TG?
A. The default user name and password of NeoGate are: </br>User name: admin </br>Password: password
About Interoperability
Q1. How to connect NeoGate TG to MyPBX?
A. Please check this configuration <a href="http://www.yeastar.com/download/How_to_Connect_MyPBX_to_NeoGate_TG_via_SIP_Trunking_en.pdf" style="color:#00a0e3;" target="blank">guide</a>.
Q2. How to connect NeoGate TG to 3CX Phone system?
A. Please check this configuration <a href="http://www.yeastar.com/download/How_to_Connect_3CX_to_NeoGate_TG_via_SIP_Trunking_en.pdf" style="color:#00a0e3;" target="blank">guide</a>.
Q3. How to connect NeoGate TG to Elastix?
A. Please check this configuration <a href="http://www.yeastar.com/download/How_to_Connect_Elastix_to_NeoGate_TG_via_SIP_Trunking_en.pdf" style="color:#00a0e3;" target="blank">guide</a>.
Q4. How to connect NeoGate TG to Trixbox?
A. Please check this configuration <a href="http://www.yeastar.com/download/How_to_Connect_Trixbox_to_NeoGate_TG_via_SIP_Trunking_en.pdf" style="color:#00a0e3;" target="blank">guide</a>.
Q5. How to connect NeoGate TG to Lync Server 2013?
A. Please check this configuration <a href="http://www.yeastar.com/download/How_to_Extend_Lync_2013_to_NeoGate_TG_Series_en.pdf" style="color:#00a0e3;" target="blank"> guide</a>.
About Network
Q1. Which type of VPN is supported on NeoGate TG and how to configure it?
A. NeoGate TG supports OpenVPN. Please click the <a href="http://www.yeastar.com/download/How_to_Use_OpenVPN_on_NeoGate.pdf" style="color:#00a0e3;" target="blank">how-to guide </a>.
About SMS
Q1. Can I send SMS via NeoGate TG?
A. Yes, you can send SMS on NeoGate Web GUI. The sent SMS can be checked on "Outbox" page.
Q2. Can I send bulk SMS via NeoGate TG?
A. Yes, you can send SMS to multiple destinations on NeoGate TG Web GUI. You can type multiple desired numbers as the destintaion or simply click "Add Contacts" to select the contacts.
Q3. Can I check the received SMS on NeoGate?
A. Yes, you can check the received SMS on NeoGate "Inbox" page.
Q4. What is the maximum number of characters in a SMS message?
A. NeoGate TG supports 7-bit ASCII and 16-bit unicode encoding scheme. The system recognize the characters and switch the encoding scheme automatically. The maximum number of characters is 300 no matter which encoding scheme is used.
Q5. Does NeoGate TG support sending USSD on the WEB GUI?
A. Yes, you can send USSD via NeoGate TG Web GUI.
Q6. Is it possible to integrate my software with NeoGate TG to send and receive SMS?
A. Yes, you can. Please check this <a href="http://www.yeastar.com/download/How_to_Use_NeoGate_TG_API.pdf" style="color:#00a0e3;">guide</a>.
Q7. Does NeoGate TG provide a HTTP interface for SMS?
A. Yes, it does. Please check this <a href="http://www.yeastar.com/download/HTTP_Interface_for_SMS.pdf" style="color:#00a0e3;">guide</a>.
Q8. Why did the SMS sending fail on NeoGate TG?
A. Check the configuration on NeoGate TG. </br>1) Check if the GSM trunk status is Ok on NeoGate TG. </br>2) Check if the Calling Code, Destination, Port are correct on Send SMS page. </br> If all the configurations are correct, please check if the SIM card is out of credit.
About SIM Card
Q1. How to insert a SIM card to NeoGate TG?
A.To prevent damage to the SIM card, please power off the device before inserting the SIM card to NeoGate TG. Insert the SIM card with the angled corner in first and the contact area facing down. <div align="center"><img src="http://www.yeastar.com/images/Q&A/insert_SIM_card.PNG"></div> <div align="center"> </br></div>
Q2. How can I recharge the SIM card which is installed in the NeoGate TG?
A. The balance of the SIM card can be obtained by the following methods: </br>1) Send SMS. Please contact the GSM service provider to get the message format, which is used to recharge the SIM card. Choose the related GSM port, set the service provider"s service number as destination and enter the message on "Send SMS" page, then click "Send" to send the SMS. </br>2) Send USSD. Please contact the GSM service provider to get the USSD command, which is used to recharge the SIM card. Enter the USSD command on the "USSD" page, click "Send" to send the USSD. </br>3) Make a call to the GSM Service Provider. Contact the service provider and provide the SIM card information to them, they will help you recharge the SIM card.
Q3. Can I insert or remove a SIM card without powering off the NeoGate TG?
A. Yes, it is possible to power off individual GSM channel via NeoGate TG Web GUI. </br>Go to Gateway->Mobile List, and select the desired GSM trunk, click "Power off" and then you can remove or insert the SIM card in the selected channel.
About GSM trunk
Q1. Can I change the IMEI code for the GSM trunk?
A. Please contact Yeastar Support for details.
Q2. How to check the GSM trunk signal strength?
A. The GSM trunk signal strength is shown on NeoGate TG "Trunk Status" page.
About Calls
Q1. The voice through GSM trunk is weak, how to adjust the volume?
A. The volume can be adjusted on individual GSM trunk. The option "RxGain" for receive volume, and "TxGain" for transmit volume. Increasing the RxGain value means that the VoIP party hears a bigger voice. Increasing the TxGain value means that the GSM party hears a bigger voice. </br>Please note that the volume changes may affect the DTMF detection on GSM trunks. Please change the settings carefully and ensure that the DTMF detection is not affected.
Q2. Does NeoGate TG support two stage dial when I call from SIP to GSM?
A.Yes, you can enable two stage dial on the "IP to Mobile" route. The NeoGate TG will answer the call from VoIP party first, a dial tone will be heard when NeoGate answers the call, then you can dial a number through one of NeoGate TG"s GSM trunks.
Q3. Can I configure NeoGate TG to use the GSM trunks evenly?
A.Yes, you can balance the outgoing call through NeoGate TG by creating a mobile group and choosing the strategy as "Balance". Select the mobile group as "Call Destination" on "IP to Mobile" route, the system will grab the least used GSM trunk to make outgoing calls.
Q4. Can I specify which GSM trunk to use when making an outgoing call?
A. Yes, you can select the desired GSM trunk on "IP to Mobile" route.
Q5. Is it possible to limit certain numbers which can be called out through NeoGate TG?
A. Yes, you can configure the "Outbound Dial Pattern" on "IP to Mobile" route to achieve this.
Q6. Why do I only hear a dial tone but the call does not go to the VoIP server when calling in NeoGate TG?
A. The default mode is two stage dial when you call in NeoGate TG, so you hear a dial tone once the call is answered by NeoGate TG. You need to do a second dial operation to call the VoIP server. If you don"t like it this way, you can configure the "Hotline" on "GSM to IP" route. Enter the one number from the VoIP server as "Hotline ". When you call in NeoGate TG, the call will directly go to the VoIP server.
Q7. Can I limit the call duration for the SIM cards installed in NeoGate TG?
A. Yes, you can configure the single call max duration and the monthly max call duration for a SIM card on the GSM Trunk edit page.
Others
Q1. What network types does NeoGate TG support?
A. NeoGate TG supports GSM and the frequency range is 850/900/1800/1900MHz. CDMA is also supported and the frequency 800 MHz.
Q2. Can I access Internet from the SIM card which is installed in NeoGate TG?
A. No, this is not supported on NeoGate TG. You cannot have Internet access from the SIM cards.
Q3. How to customize a sound file for NeoGate TG?
A. Please check the configuration <a href="http://www.yeastar.com/download/How_to_Customize_a_Voice_Prompt_File_for_NeoGate.pdf" style="color:#00a0e3;" target="blank">guide</a>.
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